Updated 10/6/2024
We have confirmed that tele-communications is back at Harmony at Reynolds Mountain.
Updated 10/5/2024
Water has been restored in the building!
To ensure safety, we’re following local guidelines and using the water only for flushing toilets. We’ll continue to provide bottled water for drinking, food preparation, and bathing.
Additionally, we are conducting a thorough audit of the water systems to check for any residual issues and starting a deep cleaning of the premises.
Updated 10/4/2024
Electricity has been fully restored to our building! While phone coverage and Wi-Fi remain limited, please rest assured that we have secured supply deliveries, and daily operations are continuing smoothly.
Updated 10/3/2024
Today we delivered handwash stations and moved a larger TV into our bistro so we can continue keeping up with the world - might have a few less lights. But we are good!
Phone service and WiFi is still very limited.
Updated 10/2/2024
Today, we met with resident councils to hear from all of our residents and continued to live life at Harmony! Even ending the day with some music and a BBQ!
We are still running solely on generator power but have food and water. Phone coverage is still limited.
Thank you to all the families for patience and understanding as we navigate this as a family!
Updated 9/30/2024
Today, we successfully refilled our generator fuel and restocked essential supplies like medicine, personal hygiene items, cleaning products, linens, food, and water. We have more team members from Harmony Senior Services making their way to the building with additional items and to provide relief to the team who has been worked around the clock onsite.
Please bear with us as we still face limited phone service and Wi-Fi. We're doing our best to keep everyone informed and appreciate your understanding during this time. Thank you for your patience!
Updated 9/29/2024
We spoke with the leaders onsite this morning. They again confirmed that they have plenty of supplies and residents are doing well, staying warm and dry and spirits are up!
We have additional leadership arriving at the community this afternoon and supply deliveries today and tomorrow. We will continue to update you as we can.
Updated 9/28/2024
6 PM - Harmony's leadership team met this evening and spoke with the leadership onsite. We have confirmed that our generator is running strong and we have food, water and medicine. At this time there is still limited phone coverage.
Leadership team members plan to arrive at the community tomorrow.
We will continue to update you as we learn more information!
Hurricane Helene has caused significant damage in Western North Carolina, impacting our community Harmony at Reynolds Mountain in Asheville. We want to provide an update on our response and current status:
- Power Supply: Our back-up generator is operational, allowing critical operations to continue without interruption, ensuring the safety and well-being of our residents and team members.
- Communication Issues: We are experiencing communication outages due to the storm. We are in contact with utility companies to restore full service as quickly as possible.
- Regular Updates: We will continue to share updates as often as possible. Please stay tuned for more information on our recovery efforts and any additional instructions.
For urgent concerns, you can reach us at info@harmonyseniorservices.com.
Our other impacted buildings ar Harmony at Savannah, Harmony at Five Forks and Harmony at Roanoke Assisted Living. We have been in communication with these communities and have confirmed they are well prepared, residents and team members are safe.
Harmony At Savannah - Expected power restoration 9/29
Harmony at Roanoke Assisted Living - Expected power restoration 9/29
Harmony At Five Forks - Power restored 10am 9/28
Thank you for your understanding and patience as we work through these challenges. Please stay safe, and we will keep you informed.
Updated 8/6/2024 - 10 am update
All residents and team members at Harmony at Savannah, Harmony at West Ashley and Wescott remain safe and comfortable in their homes.
Harmony at Savannah is currently running on generator power with expected full restoration by 3 PM EST. All operations at Harmony at Savannah functioned as planned. We are continuing to watch and follow local reports for our Charleston, SC communities. And communicating with other communities in North Carolina, and Virginia that may also be impacted by Debby.
Updated 8/5/2024
We continue to meet regularly daily tracking Tropical Storm Debby and its possible impact on our communities. Our communities and home office have an Emergency Preparedness and Response Plan, and we are well prepared for any events related to severe weather. Our communities are equipped with backup generators, ample food and supplies, resident medications, and we have been in regular communication with our staff about our contingency plans.
At this point, based on the current forecasts from the National Hurricane Center, the storm will impact our coastal Georgia, South Carolina communities this week.
We know that informed and consistent communication with residents and families is very important, and we will work to keep family members informed as often as possible, which includes sharing general updates on our community Facebook and website pages.
For the most up-to-date storm information, please monitor your local news and the National Hurricane Center https://www.nhc.noaa.gov
Updated 9/22/2023 - 1:00 PM
Our teams are watching Tropical Storm 16 approaching North Carolina, Virginia, Maryland and Delaware. We have reviewed Weather Preparedness Plans and are confident our communities are equipped for any rain and wind events.
Updated 9/7/2023 - 4:00 PM
Dear residents, family members, and associates,
Out of abundance of caution, the Harmony Executive team began hosting preparation calls for Hurricane Lee - we will continue to hold these calls as we watch the storm carefully. Please monitor our website, social accounts, and your email for further updates.
Our team has reviewed our Emergency Preparedness and Response Plan and ensured that we are well prepared for any events related to severe weather including, but not limited to:
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Identified associates that will stay over in the community if needed
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Checked our Generator Capacity
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Reviewed our Shelter in Place Procedures with all team members
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Reviewed our Evacuation Procedures with all team members
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Reviewed our Hurricane, Tornado, Flooding, and Utility Outage Procedures with all team members
Based on the current forecasts from the National Hurricane Center, we are well prepared to shelter-in-place. We have deployed our Emergency Response trailers nearby and they remain on standby. https://www.nhc.noaa.gov/
Updated 8/31/2023 - 5:00 PM
Power has been restored at Harmony at Savannah.
Updated 8/31/2023 - 10:30 am
Our Executive team continues met this morning for updates on all communities effected by Hurricane Idalia. We received positive reports of: no physical plant issues, no major water intrusion. Our on-site maintenance teams are cleaning up the small branches, leaves and other debris. We have lifted the shelter-in-place at this time for Georgia, South Carolina and North Carolina and will continue to monitor for changes.
We again continue to hear how grateful the residents and families are for our preparation, communication, having the trailers ready to go and overall performance through the storm.
Harmony at Savannah currently without power, but the generator is running and supporting the community's needs, there is an adequate supply of diesel, and the local power company is reporting restoration for today.
Our Virginia communities in the Norfolk area are currently getting major rain from the hurricane and we are in communication with them and all communities are reporting no physical issues, and are maintaining power.
Updated 8/30/2023 - 8:30 am
Our Executive team continues to meet twice daily tracking the forecasted path related to Hurricane Idalia. Our team has reviewed our disaster manual, contacted our emergency vendors, checked our generators, and the Harmony Emergency Response Trailers arrived in the area.
At this point, based on the current forecasts from the National Hurricane Center, the storm will be passing by our Georgia, South Carolina, and North Carolina communities late afternoon on Wednesday and continuing into the morning hours of Thursday.
Our communities and home office staff remain vigilant to the ever-changing weather conditions and will communicate any updates as needed. We ask that you do not reach out directly to the community for updates unless there is an emergency during this time as they are focused on resident care and weather preparations.
For the most up-to-date information please monitor your local news and the National Hurricane Center https://www.nhc.noaa.gov
Updated 8/28/2023
Harmony is closely monitoring Tropical Storm Idalia and its possible impact on our communities in Georgia, North Carolina, and South Carolina. Our Executive Team has met today to track the forecasted path and potential for change. Our team has reviewed our Emergency Preparedness and Response Plan and ensured that we are well prepared for any events related to severe weather including, but not limited to: Identifying associates that will stay over in the community if needed. Checked our Generator Capacity. Reviewed our Shelter in Place Procedures with all team members.
We know that informed and consistent communication with residents and families is very important, and we work to keep family members informed as often as possible, which includes sharing general updates on our community Facebook pages, websites, and emailing families.
For the most up-to-date information please monitor your local news and the National Hurricane Center https://www.nhc.noaa.gov
Updated 6/27/2023
We are aware of current phone and internet outages due to severe weather in the Richmond area. Our team is working diligently to restore these services immediately.
Communities affected: The Harmony Collection at Hanover
Updated 6/22/2023
Harmony Senior Services takes severe weather preparation seriously. All of our Harmony communities have on-site generators for backup power. In addition, we proactively equip our communities with emergency supplies and we have nearby emergency response trailers to deploy ahead of any threat of severe weather. MGS partners with Harmony by providing severe weather advisory notices around the clock to support our Severe Weather Strategy and keep our community members, residents, and family members prepared and informed.
Sincerely serving you,
Eric Stromski, Chief Operations Officer
Update 12/14/22
Dear residents, family members, and associates,
Our Executive Team has met today tracking the forecasted path related to the Winter Storm Watch in Central Pennsylvania.
Our team has reviewed our Emergency Preparedness and Response Plan and ensured that we are well prepared for any events related to severe weather including, but not limited to:
- Identified associates that will stay over in the community if needed
- Checked our Generator Capacity
- Reviewed our Shelter in Place Procedures with all team members
- Reviewed our Winter Storm and Utility Outage Procedures with all team members
Based on the current forecasts from the National Weather Service, we are prepared to remain in our community and keep our residents protected against the upcoming Winter Storm risks. We have deployed our Emergency Response trailers nearby and they remain on standby.
Please monitor your email for further updates. Our Executive Team will continue to update you on developments.
If you have any general questions or would like to learn more about how Harmony has prepared for severe weather, visit HarmonySeniorServices.com to view our Severe Weather Strategy.
Sincerely serving you,
Updated 11/9/22
Harmony is committed to providing safety for our residents and associates, even in the most critical of weather conditions. Our first and foremost goal for our residents is safety and security while providing the comforts of home through our shelter-in-place procedures. Our safety plan ensures that all community entrances are secured, supplies are acquired, and associates are equipped to provide all necessary care. Our team has developed guidelines based on recommendations from local authorities and health organizations, as well as from our own extensive experience with extreme weather conditions. Our communities build upon these guidelines to create specialized hurricane preparedness plans for each community’s local needs.
Harmony’s Chief Operations Officer, Eric Stromski explains, “Our executive team has created an action plan with the goal to “shelter-in-place” as our buildings are constructed to withstand high winds and flooding. Unnecessary evacuations may cause stress for our residents and our commitment is to keep our residents safe and comfortable without unnecessary disruptions to their routines,”
In addition to the team of expert caregivers onsite, and our proactive emergency supplies of water, emergency meal planning, and other critical supplies, our residents can safely shelter in place.” Eric goes on to explain that one of the added advantages of living at a Harmony Community are the Emergency Response Trailers that include additional medical supplies, generators, remediation equipment, and array of supplies for every potential emergency scenario. “The peace of mind that comes with this level of preparedness is invaluable.”
In the case of a state-mandated evacuation, Harmony adheres to local authority standards and mandates. Harmony’s Operations Team coordinates the entire process ensuring that residents are moved to a safe location away from the path of the storm. Our community teams are proactively trained in the necessary policies and procedures required to keep our residents safe in an emergency. During an evacuation, residents, furry friends, and team members will be transitioned temporarily to a nearby community or predetermined place of refuge. Our goal is to transition residents from one Harmony community to another in order to provide a familiar, comfortable environment for residents to receive individualized care and programming from the very same Harmony team members.
We know that informed and consistent communication with residents and families is very important, and we work to keep family members informed as often as possible, which includes sharing general updates on our community Facebook pages, websites, and emailing families. In emergency situations please avoid calling Harmony's main telephone lines, as we need to keep those lines clear for contact with local authorities and Harmony team members working on-site. We have arranged for our home office call center to be available to make calls to impacted communities and provide updates to family members listed as the primary contact.
Harmony team members will do everything possible to help the community recover quickly after inclement weather such as a hurricane. Our recovery plan includes full checks of buildings and safety systems to ensure the building is ready to safely welcome residents back home. No matter the situation, Harmony team members will help residents weather the storm in as much comfort as possible.
For the most up-to-date information regarding please monitor your local news and National Hurricane Center https://www.nhc.noaa.gov/